Update from Connie Dejak, Runnymede President & CEO: Easing visiting restrictions
June 18, 2020
Dear Runnymede
patients and families:
At
long last, our community is beginning to show early signs of recovery from the
COVID-19 crisis. This change in our reality is being reflected in the way we
work at Runnymede Healthcare Centre, and I would like to take this opportunity
to share some key updates with you.
Our response to COVID-19
Runnymede
was early in recognizing the gravity of the COVID-19 pandemic and led the way
in navigating this unprecedented healthcare challenge.
From
the start of the COVID-19 crisis, Runnymede followed guidance from the Ministry
of Health to ensure our patients’ safety. This included restrictions on
in-person visiting, which we know has been a tremendous strain on patients and
families alike.
I
can’t overstate how important your cooperation with this has been for patient
safety, and I wish to thank you sincerely for your support.
Thanks
to a tremendous effort from our leadership, staff, patients and families, our
hospital has been outbreak-free since May 22, 2020 after experiencing only a
small number of cases. Since then, no new cases have been reported in either
patients or staff, and I take pride in our excellent performance.
Easing visitor restrictions
I am
thrilled to update you that recent direction from the Ministry enables us to begin
reopening to visitors.
Runnymede
was asked to make plans for reuniting patients and families by the end of the
month, but our commitment to putting your needs at the centre of our decisions drove
us to act faster: we look forward to welcoming visitors as of June 23, 2020.
Patients
who have stayed at Runnymede for 30 days or more may have a scheduled one-hour
visit per day from a single designated visitor (or designated alternative).
Arranging a visit
For
now, we are prioritizing visits with our long-stay patients – those who have
been in Runnymede for 30 days or more.
Two to
three visits will be permitted per patient per week, and visiting hours will be
from 10 a.m. to 8 p.m., seven days a week. These visits will take place
outside, in the back garden.
If
your family member is a long-stay patient, please contact our Patient Relations
office to schedule a visit:
·
Call 416 762-7316 ext. 2119, or
·
Email patient.relations@runnymedehc.ca
Preparing for your visit
Safety is our top priority, and all who choose to visit
must follow a set of precautions that includes a mandatory online safety education
session and proof of a recent negative COVID-19 test. To locate a COVID-19 testing
site near you, please visit https://covid-19.ontario.ca/assessment-centre-loca....
If you
have arranged a visit, our staff will walk you through our enhanced health and safety
procedures for visiting. Please note that if a visitor doesn’t meet our safety
criteria or follow our precautions, they will not be permitted to visit. Due to
the seriousness of COVID-19, no exceptions will be made with respect to this.
Bringing items for your loved ones
To
ensure the safety of our patients and staff, drop-offs including food and
laundry are still restricted at this time. Please be assured that we are doing
our best to make special accommodations for food preferences in house, and we
continue to meet all dietary needs of our patients.
Runnymede
is committed to providing patients with an outstanding patient experience while
maintaining the highest standards in infection prevention and control. Since the
COVID-19 situation continues to evolve, our plans for visiting may change based
on provincial and local guidelines. We will continue to monitor updates from
the Ministry of Health and keep you informed as needed.
Thank you again for your cooperation; if you have any questions, please feel free to call us at 416-762-7316 and ask for the patient care manager on your floor.