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Patient Relations

Our community is supported by frequent communication about what is happening in and around the hospital, and how that affects our people. We have created a variety of ways to enable an effective exchange of information, including our Patient Family Advisory Council meetings and Compliments and Concerns process.

Patient Family Advisory Council

The Patient Family Advisory Council is an expansion of Runnymede’s long-running Patient Family Council. Its members consist of patients and family members, and it is chaired jointly by Runnymede staff and a patient family member.

By sharing their perspectives and taking part in short or long term projects with the council, patients and families have an opportunity to collaborate in the decision-making process at the hospital, and can help it improve the quality and safety of its healthcare services.

To take part in meaningful change at Runnymede, apply to join the Patient Family Advisory Council by clicking here. If you would like more information about the role of the council members, please click here. For further information, please contact or call 416-762-7316, ext. 2119.

Management of Compliments & Concerns

To further support us in quality improvement, we also have a Patient Relations: Management of Compliments and Concerns process in effect at Runnymede. If you would like to provide feedback, please click here to complete our online My Experience at Runnymede form.

Hard copies of the My Experience at Runnymede form are also available in the cafeteria, dining rooms on patient floors and reception desk. Completed hard copy forms can be submitted in the drop box at reception. Please include your contact information as anonymous concerns will not be addressed.

All feedback will be taken seriously and responded to in a timely manner. For more information, please contact Patient Relations at 416-762-7316, ext. 2119 or