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June 25, 2018


Opportunities to share feedback and collaborate in the decision making processes at the hospital are just two of the ways Runnymede Healthcare Centre is empowering patients and their families to be partners in care.

Floor-based Patient and Family Engagement Committees, led by patient care managers, facilitate discussions around patient care and quality improvement initiatives. They also offer patients and their families a chance to raise feedback directly with the team that regularly supports them.

The new Patient Family Advisory Council is a more formal meeting that expands on the success of the long-running Patient Family Council. It will be comprised of patients and family members, and will be chaired jointly by a Runnymede staff member and a patient family member.

By fostering longer-term relationships, the new council provides participants with an opportunity to influence change at the hospital and improve the quality and safety of its healthcare services. Participants will be asked to share their perspectives, review information and educational materials and participate in short or long term projects.

Both the floor-based engagement committees and Patient Family Advisory Council harness the power of patient and family feedback to enhance the patient experience.

"Patient and families have an opportunity to tell us what they think and we value their input," says Sarah King, Runnymede’s manager of activation and volunteer services. "We always do our best to engage patients and families, and ensure their views are represented as we work to improve patient-centred care."

To take part in meaningful change at Runnymede, apply to join the Patient Family Advisory Council by clicking here. If you would like more information about the role of the council members, please click here. For further clarification, please contact or call 416-762-7316, ext. 2640.