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Updated visiting guidelines in effect on Oct. 9 2020

October 08, 2020

Runnymede’s visiting policies and procedures continue to evolve as the COVID-19 situation develops in our region and as we transition from summer to fall. As of Oct. 9, 2020 we have revised our guidelines and processes to ensure patients and families have the best possible experience while we maintain a safe environment for patients and staff.

New contact for scheduling visits

Please use the following new contact information if you would like to schedule a visit with one of our patients:

  • Email:
  • Phone: 416-762-7316, ext. 2281

New visiting hours

Runnymede’s visiting hours are from 10:00 a.m. to 6:00 p.m., seven days a week.

Up to two visits per week

Patient safety is our top priority. As COVID-19 case numbers rise in our community, visits may now be scheduled for eligible patients as determined by the patient care team up to 2 times per week in order to reduce the risk of infection for our staff and patients.

Visiting indoors

With the change in seasons, we recognize outdoor visits may not always be feasible. If weather does not permit outdoor visiting, visits may take place in the patient room. If you have a visit inside the hospital, these precautions must be followed to protect patient safety:

  • Visitors must stay in the patient room for their entire visit
  • Visitors may not walk throughout the hospital, including to washrooms, dining rooms or the cafeteria
  • Visitors must wear all personal protective equipment (PPE) as directed at all times

Personal belongings and food

When visiting you may bring clean clothing for your loved one and take their dirty laundry home with you when your visit is over. Food may also be brought over during your visit, but only if it is:

  • Ready-to-eat
  • Individually packaged
  • In a disposable, single serving container
  • Labelled with the patient’s name and room number

Any food you may bring to Runnymede must be eaten by the patient (not shared), and leftover food must be taken home with you when your visit is over.

More information

All visitors will still be required to wear PPE, view training materials, sign an attestation form and undergo screening for symptoms upon each entry at the hospital. If you would like more details, please read this information resource for visitors to Runnymede.